I will work hard to help you achieve your homeownership goals.
99.65%Customer Satisfaction Rating
Hi, I'm
Steve!
VP | Branch Manager
I will work hard to help you achieve your homeownership goals.
99.65%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
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your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
Steve Cartwright and his team made this process easy and enjoyable. They cared about how I felt and my satisfaction was really important to them. I have dealt with a lot of companies in my life and I have never had such excellent customer service in my life. I will be recommending them to all of my network and friends.
Dina L.
Dryden, MI, April 22nd, 2024 01:09 PM
Review 2
5.0
Steve and his team were absolutely fabulous from day one. Quick with responding to any question no matter how many times we asked. He was ALWAYS pleasant and reassuring. Steve became apart of our everyday lives. They all made the process very easy!
Jennifer A M.
Lehigh Acres, FL, November 20th, 2024 06:18 AM
Review 3
5.0
Steve and his team listened to all concerns and helped in every way possible. They are great communicators and wonderful to work with!
Glenda B B.
ALLEGAN, MI, November 4th, 2024 09:50 AM
Review 4
5.0
Maybe move the location of the accessibility icon for this survey as it is over some of the ranking thank you
John J M.
Kalamazoo, MI, November 1st, 2024 08:16 PM
Review 5
5.0
The overall process was stress-free because of everyone’s ability to have precise and clear directions for me to follow. Not only that, if I did have any questions, everyone had a quick response with an answer to go forward. It was an enjoyable process and it is the second time working with Steve and I will only work with him and his team from here on out. Highly satisfied!
Denton R.
Portage, MI, October 22nd, 2024 11:19 AM
Review 6
5.0
Steve was informative, kind, and made everything very easy to understand. His knowledge and experience is unmatched!
Jessica F.
Galesburg, MI, October 3rd, 2024 11:06 AM
Review 7
5.0
Excellence
Michael F.
Galesburg, MI, October 1st, 2024 08:15 AM
Review 8
5.0
Easy communication and prompt response
Tu Cam Q.
Cape Coral, FL, September 30th, 2024 07:22 AM
Review 9
5.0
Steve want above and beyond to get our loan and close this deal under difficult situations
Kimberly Ann H.
Sebring, FL, September 24th, 2024 12:37 PM
Review 10
5.0
I sold my house without even looking for a new one. I found one within a few days and I didn't have to worry about timeliness because my loan went through quickly
Lisa T.
Battle Creek, MI, September 15th, 2024 04:46 PM
Review 11
5.0
18 day turn around from seeing a house to owning it!
Bethany L. W.
Kalamazoo, MI, September 1st, 2024 09:12 PM
Review 12
5.0
Steve went above and beyond. Him and his team were such great communicators, they were very responsive and clear and supportive. I have a busy career and Steve was even willing to take my 8pm phone calls. Such a great team to work with!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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