I will work hard to help you achieve your homeownership goals.
98.93%Customer Satisfaction Rating
Hi, I'm
Melissa!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
98.93%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
Melissa was amazing. She was so helpful and explained everything and made this process easy.
Helena A M.
Parma, OH, October 5th, 2024 03:15 PM
Review 2
5.0
Melissa was very patient and accommodating with our drawn out situation. (Waiting for a developer to buy our house) she was great.
Beth A H.
Brunswick, OH, September 22nd, 2024 08:29 PM
Review 3
5.0
We were very lucky to have Melissa handling our situation as out situation kept changing and dates kept moving. She was always there for us and handled everything perfectly.
Robert R H.
Brunswick, OH, September 22nd, 2024 08:27 PM
Review 4
5.0
excelente muy profesional y agradable
Nybia E. C.
Lorain, OH, July 29th, 2024 11:08 AM
Review 5
5.0
Melissa is the best on her job she do everything to keep us un spot with everything ,super friendly and awesome to work with
Victor R. S.
Lorain, OH, July 26th, 2024 11:05 AM
Review 6
5.0
Melissa was like an best friend walking me through the whole process. I'm a first time home buyer and she explained everything as it was happening and advised me of what to expect next in the process. She was very attentive to all of my questions and concerns. I will recommend her to anyone that wants to buy a house. She was rooting for me before I ever was! Just all around amazing!
Lester S P.
Vermilion, OH, February 1st, 2024 11:43 AM
Review 7
5.0
Heather made a really fast closing happen fast and seamlessly.
Shannon E C.
Lagrange, OH, December 21st, 2023 12:41 PM
Review 8
5.0
Everything is tailored to the understanding of the buyer not having a lot of mental bandwidth to become a home buying expert. Melissa was the expert and her character made us feel comfortable trusting her advice.
Adam J P.
Vermilion, OH, October 10th, 2023 12:23 PM
Review 9
5.0
How friendly and personable she was throughout the whole experience.
Matthew B W.
Cleveland, OH, October 5th, 2023 01:59 PM
Review 10
5.0
I’m still in shock on how well the experience was as well as the communication. I’m so grateful to you Melissa Hahn and Ruoff for helping me meet my goal in remodeling my home. Thank you again
Edward A.
Lorain, OH, August 10th, 2023 05:57 PM
Review 11
5.0
I really appreciated Melissa's knowledge and the way she explained everything from our first interaction and all the way through closing. Having never bought a home before and not knowing anything about the process or terminology, I felt very comfortable and confident with Melissa. She worked closely with our realtor and made sure we were always “in the loop” along the way.
Christine W.
January 16th, 2023 08:19 AM
Review 12
5.0
She did an amazing job keeping up to date on everything and she help me a lot throughout the process. Melissa was very friendly and positive. There’s nothing I would’ve changed she made it very easy on me and walked me through it the whole time.
Scott M S.
Elyria, OH, July 10th, 2023 01:19 PM
Review 13
5.0
Listen for my needs and surrounded me around-the-clock c
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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