I will work hard to help you achieve your homeownership goals.
91.72%Customer Satisfaction Rating
Hi, I'm
Lona!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
91.72%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
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Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
Lona made us feel comfortable. She was very knowledgeable, patient, honest, and explained everything so there was no surprises at closing.
Tricia B.
NOBLESVILLE, IN, July 2nd, 2024 11:07 AM
Review 2
4.93
The process was painless partly due to Ruoff's user-friendly portal that made it very convenient to review, sign, and download all my documents and especially thanks to Lona's superb customer service that is second to none!
Meredith M.
FISHERS, IN, April 23rd, 2024 11:50 PM
Review 3
5.0
Lona was amazing. its so nice to be able to connect with someone while have to make such a big decision . I would recommend her and Ruoff to any family or friends looking to buy a home . thanks for making this whole process a breeze!
Joel J.
Avon, IN, December 20th, 2024 11:06 AM
Review 4
5.0
Lona is wonderful to work with. She is quick to respond, answers all your questions, and very knowledgeable. We loved working with her!
Amy M G.
Fishers, IN, December 19th, 2024 08:24 AM
Review 5
5.0
Lona made the process easy and without any issues. She is the best. This is the 2nd house we have bought using her. She is amazing. I refer her to people as much as I can.
Wesley H.
Indianapolis, IN, December 17th, 2024 07:51 PM
Review 6
5.0
"My experience with Lona was excellent from start to finish. They were always prompt in responding to my questions and kept me updated throughout the entire process. Their knowledge and ability to break down complex information made me feel confident in each decision. I felt they truly cared about my needs and tailored their advice to my situation, going above and beyond to make this process as smooth as possible. I highly recommend Lona to anyone seeking a loan!"
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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for educational purposes only.