I will work hard to help you achieve your homeownership goals.
99.05%Customer Satisfaction Rating
Hi, I'm
Jan!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
99.05%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
This was a great experience. Jan was incredibly helpful and responsive. She took the time to explain everything to us and made sure we understood everything. We felt comfortable and knew that if we had questions Jan would answer them immediately.
Timothy J B.
MISHAWAKA, IN, May 15th, 2024 09:08 AM
Review 2
5.0
Jan was always checking in and made me comfortable enough to ask questions when I was confused. During closing she made sure to interrupt and explain things further if she felt it was necessary.
Alexis M G.
Granger, IN, February 19th, 2024 02:22 PM
Review 3
5.0
Jan did a great job! Communication was excellent, and she always explained anything I didn't understand. She was great to work with, very friendly, extremely knowledgeable, detail-oriented, and patient! She even came to my closing to support me and give me useful tips. I would absolutely 100% recommend her! Thank you Jan!
Nichole K S.
Mishawaka, IN, July 4th, 2023 09:20 AM
Review 4
5.0
Closing costs were better than initial estimate. Jan kept us informed every step of the way and helped us to work through the issues we encountered during the process.
Jeptha R H.
Warsaw, IN, April 1st, 2025 02:11 PM
Review 5
5.0
Jan was fantastic to work with! Everything went smooth! She answered all of my questions and kept me up to date on everything as it came thorugh!! Highly recommend!!
Denise C.
South Bend, IN, March 18th, 2025 11:21 AM
Review 6
5.0
Jan made this an easy and arguably fun process. It was a stark contrast to the horror stories I heard from other people about their experiences.
Jason L S.
Niles, MI, March 5th, 2025 11:36 AM
Review 7
5.0
Jan was very kind, and always quick to respond. She explained the buying process well and made it very smooth for us!!
Candace T.
Niles, MI, March 6th, 2025 05:27 PM
Review 8
5.0
Jan was very knowledgeable and her communication throughout the entire process was amazing!
Hope H.
South Bend, IN, March 3rd, 2025 11:09 AM
Review 9
5.0
Was able to work with us under time constraints and from previous lender not being able to work with us . Very knowledgeable and a joy to work with. enjoyable process .
Kolt R.
South Bend, IN, February 24th, 2025 04:27 PM
Review 10
5.0
Jan made the home buying process clear and understandable! I would 100 percent recommend Jan to anyone buying a house! She was an absolute pleasure to work with!
Autum E B.
South Bend, IN, February 4th, 2025 11:15 AM
Review 11
5.0
Overall Jan was very helpful and made it a great experience
Cosette D.
Mishawaka, IN, December 18th, 2024 09:47 AM
Review 12
5.0
Yes excellent
Shaylee G N.
Niles, MI, November 24th, 2024 03:13 PM
Review 13
5.0
Jan was delightful to work with! She answered all our questions and made us feel confident and empowered as first time home-buyers. She was knowledgeable, professional, and very personable.
Bailey J B.
South Bend, IN, November 24th, 2024 08:42 PM
Review 14
5.0
Jan was great from our first interaction she helped us with every step. Every time we talked felt like she was aware of and understood all our concerns.
Joseph D B.
South Bend, IN, November 21st, 2024 11:31 AM
Review 15
5.0
Jan is amazing. Through the entire process - she was so extremely helpful. Thank you Jan!!
Amanda B.
South Bend, IN, October 14th, 2024 06:35 AM
Review 16
5.0
Jan is just an excellent person and company representative who is very knowledgeable, friendly and prompt!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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