Jan Edwards was super to work with! Very prompt in her responses, and she explained the confusing aspects of home buying so that we could understand. Since we were buying this home without a realtor, Jan was a great liaison between us and the seller's realtor (Sandi Nelson). The use of LoanButler made the process quite simple. E-signing and document uploading was easy.

Great communication, very clear process from start to finish. The Loan Butler made it easy to track the progress of my loan and made completing the signing portion(s) much easier.

Jan was great. It was like working with a friend. I would recommend Ruoff for sure, so I can't say anything bad.

My wife and I were first time buyers and Jan walked us threw every step of the way and she did a great job kept us posted on everything from step 1 to the final step. I recommend her to anybody that’s looking for a mortgage loan. Thanks again for everything Jan!

Jan did a great job explaining the process and keeping me informed, she was easy to reach via text or call at a moments notice, would highly recommend to anyone looking.

Buying a home is not only an exciting experience, but a big step towards the future. Working with Jan was nothing but smooth sailing! Any questions or concerns were answered efficiently and explained in great detail. I am confident that going with not only Jan as my agent, but going with Ruoff as a company as a whole was the best decision I could have made!

Jan was always reaching out with a phone call or text and was available any time I felt the need to reach out and ask for a clarification on something. I couldn't have asked for a better loan officer with which to work.

Jan did a great job! Communication was excellent, and she always explained anything I didn't understand. She was great to work with, very friendly, extremely knowledgeable, detail-oriented, and patient! She even came to my closing to support me and give me useful tips. I would absolutely 100% recommend her! Thank you Jan!

Jan was extremely attentive. I know she works with multiple clients at once but I never felt like I had to wait in line to get answers. I felt like a VIP the whole experience!

No, everything went great. Jan explained everything so that we can understand and made it so easy and made us feel so comfortable and answered all of our questions. She was on it with all the paperwork that needed to go wherever it needed to go. No delays. Everything went smooth on her part. Thank you again Jan for everything.

It was amazing how organized and quickly my loan process was. I've purchased several home in my life and this was by far the easiest process I've ever had.

Jan was always quick to answer emails when she was available. I had a hard time understanding some things and she was able to break it down. Was always smiling, bright and happy, never in a bad mood or rude. When I could not get important information on something for our house, she was quick to check on it and get back to me.