I will work hard to help you achieve your homeownership goals.
97.93%Customer Satisfaction Rating
Hi, I'm
Stephanie!
VP | Branch Manager
I will work hard to help you achieve your homeownership goals.
97.93%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
Stephanie was there to guide me through, keep me involved and informed at every aspect of the loan process. With the unconventional process of a short sale, she went above and beyond expectations to get any issues resolved in a timely manner ! Highly recommend and have a customer for life ! Thank you !!!
Roddy M C.
Concord Township, OH, February 11th, 2025 11:18 AM
Review 2
5.0
Stephanie has closed 4 loans for me and she is always a top notch professional. Her communication skills are great and your vast knowledge of the mortgage process is second to none.
Charles M.
ROCKY RIVER, OH, March 8th, 2022 05:53 PM
Review 3
5.0
This is the second home we have purchased with Stephanie. She is and continues to be the best lender we have worked with. Any questions were answered quickly and well enough for my non lender brain to understand. We hit some bumps with the title company on our loan but she went above and beyond to make things happen for us in a “rush.” She truly is amazing at her job and is who I’ll always recommend! Thanks again Stephanie!
Jacob U.
Painesville, OH, May 26th, 2024 08:06 AM
Review 4
5.0
Stephanie was perfectly responsive, the process was simple and smooth, and everything went according to plan.
Randall H.
Sandusky, OH, February 18th, 2025 11:24 PM
Review 5
5.0
Our loan officer Stephanie Stolz was fantastic, very knowledgeable and very professional. The Ruoff app was so intuitive and very easy ti use!
Gina L D.
Richmond Heights, OH, February 4th, 2025 08:39 AM
Review 6
5.0
Quick responses that kept everything moving during the home buying process
John H D.
Bedford, OH, November 22nd, 2024 02:49 PM
Review 7
5.0
I have had a excellent experience
Heather C C.
Mentor On The Lake, OH, November 17th, 2024 11:07 AM
Review 8
5.0
Samantha S.
Eastlake, OH, June 17th, 2024 12:24 PM
Review 9
5.0
Stephanie made the home buying process as simple yet informative as possible, and helped us navigate all the different options available to us. She is the best!
Chad T.
Wesley Chapel, FL, June 7th, 2024 08:39 AM
Review 10
5.0
Very helpful and professional
John S.
Willoughby, OH, July 4th, 2024 08:12 AM
Review 11
5.0
She's a ROCK STAR
Mary Kunka
Mentor, OH, June 8th, 2024 01:59 PM
Review 12
5.0
Stephanie was very patient and attentive through the entire process. She thoroughly explained everything when questions came up, worked hard to find solutions when I had concerns, and made the process stress free!
Katie Z.
Mentor, OH, June 29th, 2024 09:21 PM
Review 13
5.0
Stephanie did absolutely everything possible to make this a seamless experience. Even when we hit a snag, she had a quick easy solution. She went above what her job entails many times, on her own personal time to help us. I felt like I was working with a friend. I will absolutely recommend her and CCM to anyone I know looking for a mortgage.
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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