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Picture of Nella Butchbaker
Picture of Nella Butchbaker

Hi, I'm Nella!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

99.68% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Hi, I'm Nella!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

99.68% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Let me help you get pre-approved today!

With over 11 years of experience in the mortgage industry, I specialize in helping clients navigate the complexities of the home buying and refinancing process. Whether you're securing your dream home or looking to save through refinancing, my goal is to make the mortgage experience smooth and stress-free. I believe in educating my clients, offering personalized advice to improve their financial standing, and making informed decisions. I take pride in finding the right mortgage product for each unique situation, including conventional, FHA, and VA loans. When I'm not working, I enjoy running, spending time outdoors with my family and dogs, and challenging myself with new goals—like running a marathon!

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What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you

  • Review 1

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    The communication was very excellent.Thank you

    askyfullofstars

    Coldwater, MI, November 23rd, 2024 06:47 AM

  • Review 2

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    Nella is the best. She went up and beyond what was expected. Her customer service skills are the best. She walked us thru everything, even coming to our home to help with some computer work. We will highly recommend Nella to anyone looking for a mortgag.

    William T.

    COLDWATER, MI, March 18th, 2025 11:45 AM

  • Review 3

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    As first home buyers Nella and the Ruoff team were great to communicate with and turn to for advice. The industry is quick, but Nella was reassuring throughout the whole experience.

    Rylee P.

    NILES, MI, April 2nd, 2025 07:02 PM

  • Review 4

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    Nella helped us achieve being able to buy our first home. Helped us grt get our credit where it needed to be. Wasn't just a no like all other companies!

    Carrie M.

    Burr Oak, MI, March 31st, 2025 12:00 PM

  • Review 5

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    Nella was absolutely amazing. She helped in any way possible and was extremely kind and patient during the entire process. Cannot say enough good things!

    Lawrence R.

    LAWTON, MI, March 10th, 2025 06:12 AM

  • Review 6

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    excellent service

    Susan T.

    COLDWATER, MI, March 18th, 2025 01:37 PM

  • Review 7

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    Nella went above and beyond with Every step of the home buying process! She knew how to answer every question we Had with confidenc! she works so hard for her clients! She was abso Amazing she made the entire process seem like a breeze! It was so fast and so professional. completely flawless transaction! I would recommend nella to anyone trying to buy a home!

    Dane K.

    Bronson, MI, March 4th, 2025 02:38 PM

  • Review 8

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    Nella is phenomenal! She is a huge asset to the Ruoff Team.

    Steven J C.

    Sturgis, MI, February 24th, 2025 03:52 PM

  • Review 9

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    Nella is such a rockstar and great to work with. We are so grateful for her hardwork and dedication.

    Lindsey F.

    Niles, MI, February 18th, 2025 11:11 AM

  • Review 10

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    The loan officer was awesome Any questions i had she had an answer.

    Christopher J F.

    Bronson, MI, February 15th, 2025 11:21 AM

  • Review 11

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    Helpful got back with us within minutes. This was a wonderful experience. Thank you so much.

    Cassie R S.

    Bronson, MI, December 20th, 2024 02:09 PM

  • Review 12

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    As first time home buyers Nella provided everything we needed to best understand the process. Her communication skills were spot on and always very quick answering all our questions. Nella most importantly helped us get rid of nerves and guide us into finally purchasing our first home.

    Steven J R.

    Coldwater, MI, November 27th, 2024 11:23 AM

  • Review 13

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    Nella was amazing to work with. You can tell that this is more than a job for her. She was very knowledgeable, super responsive, and went above and beyond to make sure that we were comfortable and understanding during every process. 100% Nella Butchbaker and Ruoff Mortgage going forward.

    Garrett B.

    Union City, MI, October 31st, 2024 11:03 AM

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Why should you choose Ruoff?

59

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

41

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2024 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

Calculate what's best for you

Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.

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I would love to hear from you!

Call me at 517.462.5863 or message me below!

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