I will work hard to help you achieve your homeownership goals.
99.02%Customer Satisfaction Rating
Hi, I'm
Fern!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
99.02%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
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Hear from people like you*
Review 1
5.0
Fern is so wonderful I just loved working with her. Highly recommend!
Jennifer B.
Buchanan, MI, August 1st, 2024 11:04 AM
Review 2
5.0
Our situation was unique and Kelly and Fern were so patient and understanding. They were great to work with!
Holly M B.
Cassopolis, MI, August 3rd, 2024 11:17 AM
Review 3
5.0
She was very patient, polite and understanding.
Niki H.
Benton Harbor, MI, July 26th, 2024 10:23 AM
Review 4
5.0
Fern was great. This is the second loan she helped me with and everything went very smooth. I am very pleased with Ruoff and how helpful and accessible Fern was for any question or help with the loan process. working with Fern has been a 10 out of 10 experienc.
Jeromy H.
Middleville, MI, November 21st, 2024 11:09 AM
Review 5
5.0
Helpful, knowledge, and available from the beginning of the loan process through closing. Fern really made it easy for us as first time homebuyers. We would recommend her in a heartbeat to anyone looking for a new home.
William Kenneth R.
South Bend, IN, April 22nd, 2024 08:01 PM
Review 6
5.0
Personal touch
johndalrymple78
Niles, MI, October 25th, 2024 07:29 PM
Review 7
5.0
Kelly is great to work with!
crystalmdalrymple
Niles, MI, October 25th, 2024 01:20 PM
Review 8
5.0
Excellent to work with
Alvin R P.
Niles, MI, October 21st, 2024 12:29 PM
Review 9
5.0
The Loan officers great attitude and positive reinforcement even when things looked questionable. I am a happy new home owner
Jason Allen P.
Niles, MI, September 12th, 2024 11:05 AM
Review 10
5.0
Very knowledgeable and very quick with responses and updates on the process. Also very friendly to work with.
Robert A.
Niles, MI, May 13th, 2024 11:03 AM
Review 11
5.0
Everything was absolutely fantastic, even when there were bumps in the road. Fern helped us keep moving and get this done.
Sara E S.
Saint Joseph, MI, November 25th, 2023 11:05 AM
Review 12
5.0
Fern was a delight to work with! She was always quick to answer any of my questions during the process of buying my first home. She went above and beyond explaining the process of every step and what to expect. She took her work to the next level and worked after hours keeping in touch with where the process was and what to expect for the following day!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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