I will work hard to help you achieve your homeownership goals.
90.24%Customer Satisfaction Rating
Hi, I'm
Douglas!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
90.24%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
The online portal was easy to use a to keep up with our loan status
Shanice Jeanine F.
Paducah, KY, January 18th, 2025 10:11 PM
Review 2
5.0
This was my first time buying a house and our team done a great job!
Casey Don L.
Mayfield, KY, December 13th, 2024 03:15 PM
Review 3
5.0
Communication was wonderful, kept us up to date on everything. Was a very smooth and easy process! Thank you again!
Sarah Ashley T.
Hickory, KY, December 21st, 2023 11:09 AM
Review 4
5.0
Douglas was very attentive and he made sure we were updated every step of the process. There were some hiccups for sure but they were not Douglas's fault yet he was apologetic and was quick to take the hit for things my husband and I knew were clearly out of his control. Douglas was a true professional throughout the process.
Margaret Mahin A.
Paducah, KY, January 14th, 2025 02:01 PM
Review 5
5.0
He never gave up on us.
Jared Jabar F.
Paducah, KY, January 19th, 2025 12:31 PM
Review 6
5.0
Douglas was wonderful to work with!
Sandra L S.
Paducah, KY, May 27th, 2024 09:11 AM
Review 7
5.0
Communication was amazing with Douglas and his team anytime we had questions they were very quick to respond even on a weekend!
Erick H.
Farmington, KY, June 19th, 2023 01:25 PM
Review 8
5.0
The atmosphere was very warming. Everything was in order. Everyone was very friendly. I would recommend Douglas to others. He was very professional.
John B K.
Paducah, KY, April 22nd, 2024 06:58 PM
Review 9
5.0
Casey and Doug were on top of everything that was presented to them and communicated every step!!
Misty C.
April 7th, 2023 07:11 AM
Review 10
5.0
The whole process with Doug and Casey went so smoothly. Doug answered all of our questions, returned phone calls and text back promptly. They even called several different insurance companies to get us, the best insurance rate on our new home. The whole process was enjoyable & stress FREE!
Jeremy James F.
PADUCAH, KY, October 11th, 2023 10:41 PM
Review 11
5.0
Was quickly done and was always well informed!
Alexis Danielle E.
Paducah, KY, November 24th, 2023 03:28 PM
Review 12
5.0
Great communication and fast. Even my realtor was impressed on how fast things moved.
Ryan Hennings P.
Fulton, KY, October 21st, 2023 10:14 AM
Review 13
5.0
Douglas and Casey were both very friendly and personable. That means a lot to me. We trusted them completely and they delivered. We never had to stress over anything. They were very thorough!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
Calculate what's best for
you
Use our calculator below to find an estimated monthly mortgage payment that
works for you. Please remember the dollar amounts displayed are not
guaranteed, and what you actually pay may be different. These estimates are
for educational purposes only.