I will work hard to help you achieve your homeownership goals.
97.31%Customer Satisfaction Rating
Hi, I'm
Russ!
VP | Branch Manager
I will work hard to help you achieve your homeownership goals.
97.31%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
Russ & Lorel were a great team to work with, very thourough and knowledgeabl. Followed up with us frequently and were very kind and easy to talk to, would definitely recommen!
Christina C S.
Brecksville, OH, November 24th, 2024 01:16 PM
Review 2
5.0
Russ and Lorel were great to work with. As a first time home buyer, they were patient with all my questions and were very knowledgeable. I would definitely recommend Ruoff.
Destiny M W.
Cuyahoga Falls, OH, October 2nd, 2024 11:22 AM
Review 3
5.0
Russ and Lorel were incredibly knowledgeable and personable throughout the loan process. If there were issues, they were handled quickly and efficiently. They were always very clear on expectations, timelines, and costs. I was really impressed. As a first time home buyer, I was very nervous about the process and they helped me feel at ease! I would highly recommend Ruoff.
Charles H W.
Cuyahoga Falls, OH, September 29th, 2024 11:39 PM
Review 4
5.0
What I appreciated most was thier looking at our entire curcumstances, and needs. My car was never going to make it to the office, so Russ and Jim brought the papers to me at my home to sign. And now, thanks to the refinance, we are in a position to buy a wheelchair van. Thats customer service!! Thank you.
Dawn L S.
Canton, OH, September 29th, 2024 03:27 PM
Review 5
5.0
I appreciate Russ explaining the entire process in a simple but understandable manner, which can be difficult for an immigrant to understand. Russ and his team promptly responded and completed the closing on time.
Monicah Y.
Akron, OH, September 18th, 2024 02:20 PM
Review 6
5.0
Russ was very knowledgeable and his staff was on it with everything they made sure everything went seamlessly
Mitzie G.
Kent, OH, August 8th, 2024 06:40 PM
Review 7
5.0
Russ & Lorel were excellent to work with. Everything was done expediently & with complete accuracy. They are superior in their work ethic & left no question unanswered. I honestly cannot put into words how awesome I think they are. I feel like they're family. I would absolutely recommend them to anyone in need of a mortgage company. Thank you for your hard work, I appreciate it very much.
Veronica L J.
Leavittsburg, OH, August 3rd, 2024 04:41 PM
Review 8
5.0
They were very educated and informative for a first time home buyer
Adam J. H.
Kent, OH, July 17th, 2024 11:21 AM
Review 9
5.0
Russ and Loren worked seamlessly together to make my mortgage loan process as painless as possible. When the buyer's mortgage company dropped the ball, Loren was assertive in pursuing information and pushing the process forward to get me to closing. They both answered my many questions patiently and thoroughly and were very pleasant to work with!
Jennifer J H.
Cuyahoga Falls, OH, July 1st, 2024 12:24 PM
Review 10
5.0
Honesty! When I first met Russ he said I would do better if I waited a little and paid somethings if and got my credit up but didn't make me feel less than. He is very educated and personable. I would recommend him to anyone
Carol S B.
Kent, OH, June 1st, 2024 03:08 PM
Review 11
5.0
Russ was one it from day one. I never expected to be able to close so quickly. Very pleasant and painless!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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