I will work hard to help you achieve your homeownership goals.
98.21%Customer Satisfaction Rating
Hi, I'm
Nathanael!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
98.21%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
Nathanael was so, so easy to work with. He was so prompt in answering all of our questions. We had a difficult schedule to work with and he was there every step of the way. At our closing, the selling agent said that Nathanael played a huge roll in us getting the house. We were in a bidding war and the agent said that Nathanael called her when we put the offer in and vouched for us ! She said that made a huge difference for her clients. We are hoping to be in pur our new home for many years, but if we buy again, we will use Nathanael again and again and again!
Janice M. A.
CINCINNATI, OH, March 24th, 2025 07:59 PM
Review 2
5.0
Nathanael is truly such a pleasure to work with! I'm honored to have him in my friend circle and get to trust him with my home buying experience. He is knowledgeable, communicative, and so caring. Nathanael makes home buying feel like a team activity. I never had to worry that my realtor, the title company or even my insurance agent was out of the loop. We were all in this together, for real. As long as I've known Nathanael, I've recommended him to anyone I know who is embarking on the home buying journey. It was a massive honor to get to work with him personally in our process. It felt like we were given the VIP treatment but I know for a fact Nathanael treats all of his clients with the same respect and care he showed me and my spouse. I will continue to recommend him to everyone!
Kharis S.
Columbus, OH, April 1st, 2025 09:01 PM
Review 3
5.0
Just like what the survey questions said: Nathanael was always very quick with response turnarounds, excellent communication, explained everything in a clear and concise manner, and just an overall excellent customer service experience.
Thomas M.
Columbus, OH, April 1st, 2025 11:52 AM
Review 4
5.0
Nathanael was incredible to work with. He was always available, willing to chat via video multiple times since we were far away and just made the entire process so much less stressful and utterly seamless.
Nicole Lynn C.
LEWIS CENTER, OH, March 28th, 2025 05:18 PM
Review 5
5.0
Nathanael went above and beyond to make our loan process as smooth and stress-free as possible. He was incredibly responsive, always quick to answer our questions and explain each step of the process clearly. His guidance made a complex process feel manageable, and we truly felt supported every step of the way. We’ve already recommended him to others and will continue to do so without hesitation!
David James C.
LEWIS CENTER, OH, March 27th, 2025 09:59 AM
Review 6
5.0
Nathanael was super knowledgeable and made sure we fully understood every step of the process! He was also very flexible and worked with us on our schedule.
Maggie E M.
Columbus, OH, March 7th, 2025 11:06 AM
Review 7
5.0
Nathaniel was an excellent communicator, knowledgeable resource, and wise advisor to us through the entire loan and closing process.
Toddie S M.
Columbus, OH, March 7th, 2025 11:10 AM
Review 8
5.0
Nathanael was absolutely wonderful to work with. Knowledgable, easy to get in touch with, and went out of his way to ensure everything went smoothly. 10/10 would recommend Nathanael!
Jennifer M I.
North Versailles, PA, January 30th, 2025 01:58 PM
Review 9
5.0
How friendly and professional Nathaniel was. He made it feel like he was just helping out a friend, we highly recommend working with him!
Cody Y.
Cold Spring, KY, November 3rd, 2024 11:38 AM
Review 10
5.0
Nathanael was very quick to respond, guide and support me with expertise, patience and understanding. The portal was easy and convenient to use. Combined with Nathanael’s excellent communication it made the process fast and easy. Loved having digital access and the actual closings were quick too.
Sharon B S.
CINCINNATI, OH, October 27th, 2024 07:29 AM
Review 11
5.0
The first day we spoke we decided to make an offer, so things went quickly. Nathanael helped us on a moment's notice and quickly hopped on a call with me for about an hour to explain how things are going to work (first time buyers). This was very comforting after receiving spotty communication from the lender we previously were in contact with. From then on, it was a pleasure to work with Nathanael. He communicated extremely well and made sure we knew what was going on at all times. If we had questions, he was quick to hop on calls to get things figured out. I would recommend working with Nathanael to anyone, as you will receive wonderful care and truly feel confident through the process. We are grateful to have worked with Nathanael as we closed on our first home.
Timothy L T.
Columbus, OH, September 24th, 2024 12:00 PM
Review 12
5.0
Nathanael was always on top of our loan process and thinking several steps ahead to be sure everything was lined up for an easy, quick closing. Thank you!
Alec P P.
Advance, NC, October 14th, 2024 02:27 PM
Review 13
5.0
Nathanael Jones helped my boyfriend and I thorough our first mortgage experience and it went so smoothly I can't thank him enough! We had all of our questions answered and I thought the online portal was very easy to use and straightforward in showing what was next for us. Thanks for a great experience!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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