Ruoff Mortgage Logo
Year started: 1996. Years of experience: 30.
Background Image with a decorative green wall inside a house, a couch, and two plants on each side of the couch.

Felix Velez

Senior Loan Officer

NMLS: 297070 | OH: MLO.032754.001

Helping homebuyers move faster with clear guidance, smart options, and a simpler path to closing.

Read full bio
Felix

99.38%

Customer Satisfaction Score.

Scotsman Guide AwardRuoff Experience Award Winner AwardRuoff Experience Award Winner Award

Awards

30

Years of helping homeowners like you.

Proudly serving Ohio

Meet our happy homeowners***

View All Testimonials

Review 1

Angel Luis T.

Southington, OH, Aug 10, 2026, 1:16 PM

5.0

Our loan officer Felix Velez was fantastic. He listened to our needs and helped us right when we needed it the most. He ensured every detail was handled correctly and on time, which made this entire process an excellent experience.

Review 2

Roanny C.

Lorain, OH, Jun 27, 2026, 8:40 PM

5.0

What made my experience excellent was the outstanding customer service. The team was professional, responsive, and communicated clearly throughout the entire process. They were punctual, helpful, and made everything smooth and stress-free. I truly appreciated their attention to detail and commitment to providing excellent service.

Review 3

Brenda I C.

Cleveland, OH, May 11, 2026, 10:37 AM

5.0

was amazing from start to finish. He explained everything any questions I had he answered he even explained things he felt like I needed to understand. This was an amazing experience and I would definitely recommend Felix to anyone looking for a loan. This is definitely a five star experie

Review 4

Valentina B.

Cleveland, OH, Apr 27, 2026, 3:11 PM

5.0

Felix is amazing he went above and beyond for my family, great person he have my strenght and ability it was a honor

Review 5

Mason E S.

EASTLAKE, OH, Mar 27, 2026, 3:23 PM

5.0

Felix was beyond incredbile he made the process of buying my first home better than I could have ever expected. I went in knowing absolutely nothing about the loan process or how to even start buying a house. Felix made sure to thoroughly explain everything and sit on call with me to garuntee my understanding . He recommended an excellent realtor that made the process seamless and very transparent. If I could recommend anyone to a Lendor it will 100% be Felix in the future. The energy and attitude he extends trully makes you feel comfortable and like he is their for you and only you, not for the company or for the seller... he is here to make the buyer is aware of everything. I am thankful to have used Ruoff Mortgage and to have had Felix Velez as my Loan officer . Thank you again team for everthing . My new house is amazing

Review 6

Caitlin M S.

Medina, OH, Feb 19, 2026, 5:12 PM

5.0

Felix was quick to respond and on top of everything. He made everything so seam

Review 1

Angel Luis T.

Southington, OH, Aug 10, 2026, 1:16 PM

5.0

Our loan officer Felix Velez was fantastic. He listened to our needs and helped us right when we needed it the most. He ensured every detail was handled correctly and on time, which made this entire process an excellent experience.

Review 2

Roanny C.

Lorain, OH, Jun 27, 2026, 8:40 PM

5.0

What made my experience excellent was the outstanding customer service. The team was professional, responsive, and communicated clearly throughout the entire process. They were punctual, helpful, and made everything smooth and stress-free. I truly appreciated their attention to detail and commitment to providing excellent service.

Review 3

Brenda I C.

Cleveland, OH, May 11, 2026, 10:37 AM

5.0

was amazing from start to finish. He explained everything any questions I had he answered he even explained things he felt like I needed to understand. This was an amazing experience and I would definitely recommend Felix to anyone looking for a loan. This is definitely a five star experie

Review 4

Valentina B.

Cleveland, OH, Apr 27, 2026, 3:11 PM

5.0

Felix is amazing he went above and beyond for my family, great person he have my strenght and ability it was a honor

Review 5

Mason E S.

EASTLAKE, OH, Mar 27, 2026, 3:23 PM

5.0

Felix was beyond incredbile he made the process of buying my first home better than I could have ever expected. I went in knowing absolutely nothing about the loan process or how to even start buying a house. Felix made sure to thoroughly explain everything and sit on call with me to garuntee my understanding . He recommended an excellent realtor that made the process seamless and very transparent. If I could recommend anyone to a Lendor it will 100% be Felix in the future. The energy and attitude he extends trully makes you feel comfortable and like he is their for you and only you, not for the company or for the seller... he is here to make the buyer is aware of everything. I am thankful to have used Ruoff Mortgage and to have had Felix Velez as my Loan officer . Thank you again team for everthing . My new house is amazing

Review 6

Caitlin M S.

Medina, OH, Feb 19, 2026, 5:12 PM

5.0

Felix was quick to respond and on top of everything. He made everything so seam

Review 7

Nicholas C S.

Medina, OH, Feb 15, 2026, 4:15 PM

5.0

Felix was top notch! Fast reponses and knowledeable. He make process very easy.

Review 8

Renee R.

Maple Heights, OH, Feb 11, 2026, 7:14 PM

5.0

The commitment of your service and time made this possible. I am blessed with a beautiful home. Not just a house, but a "HOME". Thank you!

Review 9

Carlos X P.

Cleveland, OH, Jan 3, 2026, 4:13 PM

5.0

Mr Feliz Velez and Miss Nilde was that most wonderful persons I meet; they help me in everything I need to buy my own home 🏡 ❤️ and I recommend for the future people who wanna buy her own homes; they are the best 👌 good communication and helpful...thank so much for all you help..

Review 10

Anastacia P.

Cleveland, OH, Dec 10, 2025, 4:08 PM

5.0

Thanks full for evething I preciate

Review 11

Reyna N T.

Newburgh Heights, OH, Nov 18, 2025, 4:16 PM

5.0

Felix was more than excellent. He guided me through the whole process with knowledge, professionalism and patience. He was always available to all the crazy question and ignorance that I had, no matter the time or day. I tought it was impossible to buy a house, but he made my dream come true. He made this journey pleasant and easy. He did more and beyond to make this process smooth. Thank you so much to Felix, He deserves a race. I recommend you all of you 100%!! Thanks you so much!!

Review 12

Jacob S M.

Painesville, OH, Nov 15, 2025, 1:33 PM

5.0

Felix was excellent throughout, from the initial call to close, Felix treated us with respect and dignity - would recommend him to anyone and everyone. Thanks again for getting us into our home !

Review 13

Joseph M B.

Coshocton, OH, Oct 24, 2025, 4:52 PM

5.0

My loan officer took care of all my needs

Review 7

Nicholas C S.

Medina, OH, Feb 15, 2026, 4:15 PM

5.0

Felix was top notch! Fast reponses and knowledeable. He make process very easy.

Review 8

Renee R.

Maple Heights, OH, Feb 11, 2026, 7:14 PM

5.0

The commitment of your service and time made this possible. I am blessed with a beautiful home. Not just a house, but a "HOME". Thank you!

Review 9

Carlos X P.

Cleveland, OH, Jan 3, 2026, 4:13 PM

5.0

Mr Feliz Velez and Miss Nilde was that most wonderful persons I meet; they help me in everything I need to buy my own home 🏡 ❤️ and I recommend for the future people who wanna buy her own homes; they are the best 👌 good communication and helpful...thank so much for all you help..

Review 10

Anastacia P.

Cleveland, OH, Dec 10, 2025, 4:08 PM

5.0

Thanks full for evething I preciate

Review 11

Reyna N T.

Newburgh Heights, OH, Nov 18, 2025, 4:16 PM

5.0

Felix was more than excellent. He guided me through the whole process with knowledge, professionalism and patience. He was always available to all the crazy question and ignorance that I had, no matter the time or day. I tought it was impossible to buy a house, but he made my dream come true. He made this journey pleasant and easy. He did more and beyond to make this process smooth. Thank you so much to Felix, He deserves a race. I recommend you all of you 100%!! Thanks you so much!!

Review 12

Jacob S M.

Painesville, OH, Nov 15, 2025, 1:33 PM

5.0

Felix was excellent throughout, from the initial call to close, Felix treated us with respect and dignity - would recommend him to anyone and everyone. Thanks again for getting us into our home !

Review 13

Joseph M B.

Coshocton, OH, Oct 24, 2025, 4:52 PM

5.0

My loan officer took care of all my needs

Dining Perks ImageBowl of Food Image

Save on your closing costs with our new loyalty program! Learn all about the mortgage process and earn points that can be converted to cash toward your closing costs.

Sign Up
Bowl of Popcorn ImageMoving Discounts Image

HomeNow

Down Payment Assistance

Our most inclusive down payment assistance program!

This unique program offers 100% financing* for qualified FHA borrowers, plus up to 5% down payment assistance, and closing cost options!

*Restrictions apply. See website for details. The Ruoff Mortgage HomeNow™ Down Payment Assistance program is currently available in Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, and Ohio. Please check with your loan officer for more information regarding state availability.

Calculate Based on Your Individual Needs


Purchase Calculator

Property Costs

/mo.
/mo.
/mo.

Loan Details

Est. Monthly Payment

$770.00

Principal & Interest

$770.00

Property Tax

$0.00

Homeowners Insurance

$0.00

HOA Fees

$0.00

PMI

$0.00

Total Monthly

$770.00

Apply Now
Felix Velez

A Bit About Me

At Ruoff Mortgage, being a loan officer means being more than a lender. I’m your advocate, guide, and trusted partner during your homebuying journey. I take pride in educating clients, answering questions, and creating tailored strategies that fit their unique goals. From our first conversation to closing, I’m there every step of the way.As a loan officer with Ruoff Mortgage, I’m dedicated to delivering a premium home financing experience built on trust and transparency. Whether you're a first-time buyer or refinancing, I provide personalized loan solutions and expert insight to help you move forward with confidence. My goal is simple: to make homeownership feel achievable, informed, and stress-free.

Awards & Achievements

Top Mortgage Lenders Award

Top Mortgage Lenders

The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies.

Ruoff Customer Experience Award Award

Ruoff Customer Experience Award

Awarded for outstanding commitment to clients, a core component of Ruoff’s philosophy.

Ruoff Customer Experience Award Award

Ruoff Customer Experience Award

Awarded for outstanding commitment to clients, a core component of Ruoff’s philosophy.

Ruoff Customer Experience Award Award

Ruoff Customer Experience Award

Awarded for outstanding commitment to clients, a core component of Ruoff’s philosophy.

Frequently Asked, Frequently Answered

Starting with clear, direct answers to the questions that matter most to your future.

A couple looking at a phone smiling.

After you receive your pre-approval letter, you’ll have an idea of current rates based on your qualifications. However, your rate isn’t officially locked until you choose to lock it in – and that lock is only valid for a set number of days. I’ll help you monitor the market and decide the best time to lock your rate with confidence. 

A mortgage calculator gives you a clearer picture of what you can afford by estimating your monthly payment based on home price, down payment, interest rate, and more. It’s a great starting point to help you plan your budget and feel more prepared as you begin your home search.

A VA loan is a government-backed loan that allows eligible veterans, active-duty service members, and certain military families to purchase a home with no down payment and competitive interest rates. It’s designed to make homeownership more accessible for those who have served, and I’ll help you take full advantage of those benefits.

The credit score required to buy a home differs based on the type of loan you’re applying for. But in general, the higher your score is, the easier it will be to get a great mortgage loan and a better interest rate.

PMI is insurance for the lender if you put less than 20% down on a home. It can be removed once you build enough equity.

Yes, you can buy a home while paying off student loans, even with significant debt, as long as you meet credit, income, and debt-to-income (DTI) requirements. Ruoff Mortgage assesses your total monthly payments, not just the total loan balance, to determine affordability. 

You will generally need to provide proof of income (pay stubs, W-2s), two months of bank statements, tax returns (if self-employed), and a photo ID. These documents verify your financial standing for pre-approval.

Have a question we didn't cover?

Ask me directly.

Call Felix

Experience the Ruoff Advantage

We've worked hard to earn our A+ BBB rating, and we're committed to maintaining it. Our team puts your needs first and takes pride in guiding you through the mortgage process.

42

Years of helping homeowners like you

We are excited to announce that for the ninth year in a row we have made The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies. We are ranked #31 in Retail Units, #48 in Retail Volume, and #59 on the Overall Lender list.

15 DAY

Average Clear to Close**

Ruoff Mortgage has earned a top spot on Experience.com’s Top Performers list for the third year in a row, being recognized as a top 10 Mortgage Company in the Jumbo Division for customer satisfaction. This competition ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform.

98.5%

Customer satisfaction rating*

At Ruoff Mortgage, customer satisfaction is at the core of everything we do. We are the experts, so you don't have to be.*

Proudly serving Ohio

Felix Velez

Senior Loan Officer

NMLS: 297070

OH: MLO.032754.001

My Operating Hours

Available 24/7

Ruoff Mortgage Logo White

Ruoff Mortgage Company, Inc. | NMLS ID: 141868

© 2026 Ruoff Mortgage Company, Inc. All rights reserved. Ruoff Mortgage is a registered trademark.

Fair Housing Logo White

******††Some restrictions apply.

Reviews and comments have been submitted by customers voluntarily, and are solely the views of such customers, and have been screened by Ruoff Mortgage Company, Inc. Terms were specific to customers’ specific qualifications and program availability and personal experiences may vary. Loan?decision is subject to satisfactory appraisal and title review and no change in financial condition. This is not an offer for extension of credit or a commitment to lend. Interest rate subject to change based on market condition and credit review.

The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.

Based on 2025 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS#141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

Credit Score Range is for informational purposes only. Your credit will not be pulled by using the features of this calculator.

Some restrictions apply. Ask for details. This calculation and associated communications are provided to you for informational purposes only. This is not an offer for extension of credit or a commitment to lend. Please contact the Ruoff Mortgage team directly to learn more about its mortgage products and your eligibility for such products. Loan decision is subject to satisfactory appraisal and title review and no change in financial condition. Interest rate subject to change based on market condition and credit review. Mortgage insurance is required on mortgage loans with loan amounts greater than 80% of the home value. Loan options that include private mortgage insurance are reflected as a Borrower Paid Mortgage Insurance (BPMI) premium, the cost of which is added to the monthly principal and interest payment. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868. Equal Housing Lender. NMLS#141868.

Experience.com is a leading provider of Customer Experience Management Software, and this marks the tenth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year.