I will work hard to help you achieve your homeownership goals.
99.10%Customer Satisfaction Rating
Hi, I'm
Felix!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
99.10%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
The process was done very quickly and very quietly, without the need to keep providing a lot of documents, exceeding our expectations.
Bianca G P.
Lyndhurst, OH, April 11th, 2025 11:10 AM
Review 2
5.0
Words cannot express how grateful and thankful to have felix by our side to close out on our house very quick and easy! He really do make dreams come true . A true family friend that'll do right and be there for everyone. Truly a blessing
Maria S D.
Lorain, OH, April 9th, 2025 05:28 AM
Review 3
5.0
Felix was amazing. Timely , informative, professional and compassionate.
Larrise R W.
Cleveland Heights, OH, March 28th, 2025 01:25 PM
Review 4
5.0
Communication was 10/10. Felix can be reached on the weekends and he is always ready to listen and explain everything step by step. We felt at ease knowing everything every step of the way. All the data he provided was correct and if there was any issues, he was one call away to fix it. We bought our first home with his help and we cannot recommend him and their company enough.
Charisse Fhey A P.
Lyndhurst, OH, March 15th, 2025 11:28 AM
Review 5
5.0
Felix was absolutely fantastic from start to finish. They were incredibly knowledgeable, confident, and always took the time to guide us through every step of the mortgage process. His friendly and approachable nature made everything feel seamless, and we truly appreciated their dedication. We couldn't have asked for a better experience as first-time homebuyers!
Robert Carlo P.
Lyndhurst, OH, March 14th, 2025 11:07 AM
Review 6
5.0
Communication was amazing made the process super easy . Everything went according to plan
Dominic M G.
Painesville, OH, January 13th, 2025 11:21 AM
Review 7
5.0
Everything was excellent ! Felix is good at his job !
Christopher K C.
Vermilion, OH, January 9th, 2025 10:53 AM
Review 8
5.0
Felix is an amazing person. He knows his stuff and very passionate to teach. He guided us very well, informed us in timely, and there was nothing unexpected. We are very fortunate to work with him. We got our dream home and it is with the help of Felix. I strongly recommend Felix for any of your purchases. I will definitely work with him in the future.
Orhan O.
Twinsburg, OH, December 23rd, 2024 04:48 PM
Review 9
5.0
Senior loan officer Felix Velez he the best to deal with aways helpful wonderful to work with
Eric J W.
Vermilion, OH, December 5th, 2024 08:22 PM
Review 10
5.0
Felix made me feel like family. He took his time explaining every step of the process and made us feel comfortable and con buying our first hom.
Spencer I P.
Stow, OH, November 1st, 2024 11:02 AM
Review 11
5.0
Felix was always there to answer his phone and take care of any questions we had. He made the entire transaction very easy and stress free.
Julius J P.
Perry, OH, September 27th, 2024 01:51 PM
Review 12
5.0
Very attentive and responsive. I felt very comfortable throughout the process
Wendy A H.
Beachwood, OH, September 26th, 2024 01:11 PM
Review 13
5.0
Felix and his team made our loan experience the easiest I have ever experienced. They did not keep contacting us for more information, they kept us up to date on where they were in the process and Felix even tried to keep others moving quickly on the process for us! I can't say enough about Ruoff, I will be a returning customer.
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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