I will work hard to help you achieve your homeownership goals.
98.61%Customer Satisfaction Rating
Hi, I'm
Andy!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
98.61%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
Andy kept us informed every step of the way and was really working to help us get a good interest rate. Rates have been up and down for awhile and he helped us get a low one as well as advised us on when to close in order to save the most money on closing fees.
Allisyn S.
Dunkirk, IN, March 6th, 2024 11:03 AM
Review 2
5.0
Andy was very professional, helped guide me through the loan process and helped with securing some grants that were very helpful!
Trevor L.
Muncie, IN, April 15th, 2024 02:48 PM
Review 3
5.0
It was really nice working with Andy. He’s a great guy and definitely gets with you as soon as he can and is very helpful.
Joseph N.
Muncie, IN, April 18th, 2024 01:27 PM
Review 4
5.0
This was a relatively low stress experience, rhanks thanks to Ryan Vanatter and Andy Thorpe. I liked being able to login to my account and see the progress being made on my loan. Both were very professional and prompt with answering questions/phone calls. They got us to close in just two weeks. Would recommend Ruoff Mortgage to anhone looking to purchase a home.
kcross0708
Muncie, IN, November 28th, 2024 11:38 AM
Review 5
5.0
we had a deadline, and Ryan and Andy delivered!
Franklin J D.
Muncie, IN, November 28th, 2024 11:19 AM
Review 6
5.0
Andy was amazing .Communicated with us constantly, and speedy underwriting.
Daemien B.
Muncie, IN, November 4th, 2024 03:23 PM
Review 7
5.0
Everything was professionally handled
Tonya J.
Muncie, IN, October 31st, 2024 12:15 PM
Review 8
5.0
Andy & Ryan were amazing and helped us every step of the way!
Peter A D.
Muncie, IN, October 17th, 2024 11:06 AM
Review 9
5.0
Andy was always one step ahead of me with any questions or concerns I had. Also, he was extremely prompt and overall easy to work with. This was my first home purchase, and I felt it went smoothly and minimized the anxieties I had around the home buying experience!
Brionna N W.
Indianapolis, IN, October 17th, 2024 11:06 AM
Review 10
5.0
We've been working w/Andy for about 9 months while we house hunted. He was always quick to respond via email, text, or phone. Once we found a home he was quick to get the process going. We ran into a few challenges with buying a HUD property. Andy worked with the underwriters to find a solution for us. He kept us informed throughout the entire process. We really appreciated his thoroughness and kindness.
Margo A. A.
Yorktown, IN, September 30th, 2024 02:28 PM
Review 11
5.0
I was comfortable through the whole experience, from beginning to end. It is a very overwhelming process that was made much easier with Andy's help!
Jeanetta L.
Eaton, IN, September 6th, 2024 03:32 PM
Review 12
5.0
Andy was great! He was very quick to respond and there were absolutely no unexpected bumps in the road as I quickly secured and closed on my new mortgage.
Andrew D W.
Muncie, IN, August 18th, 2024 04:50 PM
Review 13
5.0
I just appreciate Andy answering all of my questions so quickly. This was my first experience buying a home, and I had plenty of questions. He explained everything to me and I never had to wait on his responses. I also loved being able to do most of the loan process electronically. This was convenient for me and much more efficient than using physical paper copies.
Ashley G E.
Muncie, IN, July 27th, 2024 11:20 PM
Review 14
5.0
Top notch communication and responsiveness!!! Highly recommend Andy and Ruoff!!! You will not find a smoother more streamlined process.
Brian D C.
Muncie, IN, July 26th, 2024 01:27 PM
Review 15
5.0
Smooth and easy process. Andy walked me through the entire process.
Leah S.
Parker City, IN, July 26th, 2024 07:21 AM
Review 16
5.0
Everything went very smoothly. Handled anything that arose professionally and relayed everything promptly if anything came up.
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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